November 18, 2008 – Fifty years after the birth of corporate computing, Information Technology (IT) is still characterized by 50-70% project failure rates, massive budget overruns, and constantly dissatisfied users. In fact, the turnover rate in the CIO (Chief Information Officer) position is so high, the initials are said to really stand for “Career Is Over.” Part of the problem is the services IT offers might be slow, unavailable, functionally weak, or simply the wrong service. However, just as likely, the reason for dissatisfaction with IT is the users’ perception that IT does not listen to them, does what it wants regardless of user needs, and is too expensive. CIO and management consultant George Tillmann has written THE BUSINESS-ORIENTED CIO: A GUIDE TO MARKET-DRIVEN MANAGEMENT (John Wiley & Sons; $45.00; Available Now) to help CIOs get back on the right track in running their IT departments and delivering the services needed by the organization to ultimately improve the bottom line.
The IT department is an integral part of most businesses. If electronic components of a business fail (e.g., e-commerce site crashes, e-mail is down), that company’s profits can come to a halt. Unfortunately, the majority of IT departments are reactive rather than pro-active. This book presents an approach called Market-Driven Management (MDM), a program of using proven business techniques to help IT provide the technology-based services and support required by both senior business management clients and technology consumers. THE BUSINESS-ORIENTED CIO shows CIOs and managers how to run IT more like a business. Components of MDM include:
•IT governance
•IT strategy and planning
•Portfolio management
•Customer management
•Market intelligence
•Service offering management
•Performance management
•Discovering organizational competencies
Whatever the IT department is going through, the for-profits have already been there and, in most cases, resolved the problem. MDM brings to IT some of the best thinking of the for-profit world that can be applied to common IT problems. Using MDM can help IT departments move from being a mediocre organization to one of the best. THE BUSINESS-ORIENTED CIO is an essential guide for CIOs, Senior IT Managers, Project Managers, Software Developers and Operations staff.
ABOUT THE AUTHOR:
George Tillmann is a former Booz Allen Hamilton partner, CIO, and management consultant. He has helped nearly 100 IT organizations worldwide and is the author of more than two dozen articles on information technology management appearing in publications such as CIO, Strategy + Business, Optimize, and Computerworld. He currently splits his time between writing and working as a private consultant.
THE BUSINESS-ORIENTED CIO
A Guide to Market-Driven Management
Published by John Wiley & Sons, Inc.
Publication date: Available Now
$45.00; Hardcover; 256 pages; ISBN: 978-0-470-27812-3
| For more information, contact: Evelyn Perez (201) 748-6358 evperez@wiley.com |
THE BUSINESS-ORIENTED CIO A Guide to Market-Driven Management By George Tillmann Wiley; Available Now; $45.00 ISBN-13: 978-0-470-27812-3; Hardcover  |
